1. Eligibility
You must be at least 18 years old to create an account or make a booking on ZIVA. By registering, you confirm that you meet this age requirement. ZIVA is not directed to persons under 18 and does not knowingly collect personal information from minors.
2. Nature of the Platform
ZIVA is a marketplace platform that connects event planners ("Planners") with independent venue, experience, and service providers ("Hosts"). ZIVA does not own, operate, or manage any of the listed venues or services. ZIVA does not independently verify all information provided by Hosts, including but not limited to licensing, insurance, or identity claims, which are self-reported by Hosts. Planners are responsible for conducting their own due diligence before booking.
3. Host Information Disclaimer
All amenities, capabilities, licensing status, and insurance information listed on Host profiles are provided by Hosts and represent their self-reported representations. ZIVA does not warrant the accuracy of Host-provided information. Any verification badges displayed indicate information provided by the Host, not independently verified by ZIVA.
4. Fees and Payments
The price displayed on every listing is the all-in price the planner will pay — no additional service fees are charged to planners at checkout. Platform fees are absorbed by the Host and deducted from their payout. The platform fee is: $8.00 flat for bookings under $100; 13% for bookings $100–$4,999.99; 10% (capped at $2,500) for bookings $5,000 or more. Stripe payment processing fees (2.9% + $0.30) are also deducted from the Host's payout. Hosts receive a net payout equal to the listed price minus the platform fee and Stripe processing fees. Payouts are released 3 business days after event completion. All fees are disclosed to Hosts during onboarding and before listing publication. Payments are processed by Stripe, Inc. ZIVA does not store payment card data.
5. Cancellations and Refunds
Refunds are subject to the cancellation policy selected by the Host (Flexible, Moderate, or Strict). Cancellation policies are displayed on each listing page and must be acknowledged at checkout.
6. Limitation of Liability
To the maximum extent permitted by law, ZIVA's liability for any claim arising from use of the platform is limited to the amount of fees paid to ZIVA in the 12 months preceding the claim. ZIVA is not liable for the acts or omissions of Hosts, for property damage, personal injury, or any event that occurs during a booked experience.
7. Dispute Resolution
You agree to contact ZIVA support before initiating any legal proceeding. Disputes not resolved informally will be subject to binding arbitration under the rules of the American Arbitration Association, on an individual basis. You waive the right to participate in a class action.
8. Governing Law
These Terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles.
9. Changes to Terms
We may update these Terms from time to time. Continued use of the platform after notice of changes constitutes acceptance. The current version is always available at this link.
Last updated: April 2026